Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • Vahtos@programming.devEnglish
    6·
    3 months ago

    It’s so ridiculous that this isn’t even brought up:

    The Command you provided worked fine. Thank you so much for the help! Really appreciated! We are going to proceed to make a release today and test with customers. Will post the updates here.

    Gotta love being a forced beta tester… I mean customer.

    • infinitepcg@lemmy.worldEnglish
      4·
      3 months ago

      If the live version is already broken, there isn’t much to lose deploying the fix as soon as possible. Not sure what else they could have done here.

    • floofloof@lemmy.caEnglish
      3·
      3 months ago

      That does kind of admit what we all suspected about Microsoft’s QA since they fired the whole testing team in 2014.

    • treadful@lemmy.zipEnglish
      1·
      3 months ago

      Man, must be rough to be an MS engineer and do work in public. Ignoring the financial aspect, can’t say I’ve never had a similar ticket and resolution.