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Joined 1 year ago
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Cake day: July 1st, 2023

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  • I build software that’s used in call centers and have therefore been in several of them, including 2 in India. My team builds things that help with voice and chat.

    I can’t stress enough two things: the aim is and probably always will be to deflect away things that people could have Googled themselves. LLMs, if trained on the right stuff and not hallucinating, would genuinely be good on this.

    Secondly, CCs and telecoms in general have not escaped the business cultural shift in the last 10 years to the frantic obsession with g r o w t h. So yes, they definitely are trying to sell you something on every call. However this really depends on the human personality involved, and any near-future LLMs would definitely struggle to sell you anything. Some of these people are magical at talking you into buying stuff. Do j mean scamming? No. The easiest thing to sell is the thing you’d probably benefit from, the hurdle being that you didn’t know about it or aren’t in the mood to buy because you called to complain about coverage. For European telecoms at least, there are severe penalties for misselling, too (that’s part of what our software tracks).

    So in summary, LLMs might replace the link you’re sent to the FAQs page or the bit where you confirm who you are. But they are at least many years away from replacing the agents who can do what telecoms currently want them to do - turn the call into a sale.










  • Is there a good community for sideloading apps to TVs? And/or something like custom roms on phones?

    I have a Samsung that seems to be Samung’s closed garden of apps rather than Android proper. They let me down on some promised features, eg Google Voice Assistant (I know, I know, sacrificing security and privacy, but I already have a Google Home listening in elsewhere) that were released in UK but bizarrely they didn’t bother with Ireland despite nearly every requirement being identical. I mean Christ, if my parent’s ancient TV can play Crossy Road why can’t my relatively recent one?

    I also have an idle Raspberry Pi that could act as Android box but the motivation isn’t there when my TV is mostly just my kids going between Disney Plus and the Nintendo Switch.


  • I believe it’s better not to pretend that an OS password is a secure protection of your data when physically access can just mean - I don’t like that OS, I’m going to put on this OS instead, or indeed, I don’t like this PC, I’m going to put your data in this PC instead.

    Remember, most PCs can become someone else’s PC just by plugging in the right USB key. In fact most Linux users will know that, having literally done this themselves.