The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.

Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.

I did phones in a different century, so I don’t know whether this would fly today. But, my go-to for someone like this was “ok, I think I see the problem here. Shall we go ahead and fix it or do you need to do more yelling first?”

I can’t remember that line ever not shutting them down instantly. I never took it personally, whatever they had going on they were never angry at me personally.

Then again, I do remember firing a couple of customers (“we don’t want your business any more etc”) after I later became a manager and people were abusive to staff. So you could be right, also.

The author has a MacBook and has discovered that the new Apple Silicon is terrible for games. Particularly 32-bit games. It turns out Valve hasn’t re-made these 10-20 year old games to compensate for Apple’s hardware compatibility changes.

Somehow, that’s Valve’s fault and a sign that they’re going down the drain.

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The idea is they run off USB. Having said that, I’m pretty sure most of us just plug it into mains power.

There were far too many of these made back in the day, and most of them were terrible. So, I was pleasantly surprised by how well done this one was.

It was so disappointing when, after years of proudly stating that, unlike other brands, their multipack bags were full size, Seabrook crips quietly reduced their multipack sizes down to 25g.

Mars/Snickers in Australia have reached the point where the “Twin” bars are roughly the same weight that the original bars were 20 years ago.