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Fair enough, but if it was at work or something you can at least say, ‘eh at least I still get paid’ Here you have no recourse options.
edit: Having read the translation now. It seems the students do have a choice in which software suite they use. So I guess they did have a recourse. So in the end it was their own responsibility. I guess it was a good lesson then.
Yeah I assumed they would be centrally managed, but they are not apparently. So then I don’t really see why they would get a time extension to be honest. You could easily game that then and just fake it crashing.