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Natural language is really messy… Could go through many variants on things. Then you get text to speech issues due to audio quality / accents… And you need an engine that can “best guess / best match” based on what it has or ask for clarification.
Similarly you can ask for TWO of a complex thing: I would like Two… meals, with, XXXX
The self serve terminals and apps actually work well. I prefer using them over ordering at the counter.
So ya I am surprised they rolled this out so poorly.