The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.